Return, Exchange & Refund Policy

At Mantra Bazar, we want you to have a smooth and satisfactory shopping experience. Please read the following policy carefully before requesting a return, exchange, or refund.

1. 7-Day Return Policy

We have a 7-day return policy, which means you have 7 days from the date of receiving your order to request a return, exchange, or refund, subject to the conditions mentioned below.

After 7 days from delivery, we may not be able to accept return, exchange, or refund requests.

2. Mandatory Unboxing Video

A clear and continuous unboxing video is mandatory for all Exchange and Refund requests.

Customers are required to record the unboxing video before opening the package and continue recording until the product has been completely removed from the package and inspected.

The unboxing video must:

• Clearly show the sealed package before opening.

• Clearly show the shipping label and order details.

• Show the complete package being opened.

• Show the product received in its entirety.

• Clearly show any damage, defect, missing item, or incorrect product.

• Be recorded continuously without cuts, pauses, or editing.

Exchange or refund requests may not be accepted if a valid and complete unboxing video is not provided.

For damaged, defective, missing, or incorrect items, the unboxing video may be required to verify the issue.

3. Eligibility for Return, Exchange & Refund

To be eligible for a return or exchange, the item must:

• Be requested within 7 days of delivery.

• Be in the same condition in which you received it.

• Be unused and unworn.

• Have all original tags and labels attached.

• Be returned in its original packaging.

• Include the receipt, order number, or other proof of purchase.

• Meet any applicable product-specific return conditions.

Products that do not meet these conditions may be rejected.

4. How to Request a Return, Exchange or Refund

To request a return, exchange, or refund, please contact us at:

Email: info@mantrabazar.com

Please provide:

• Your order number.

• Reason for the return/exchange/refund.

• Photos or videos of the product, if requested.

• The required unboxing video for Exchange or Refund requests.

Our team will review your request and inform you whether it has been approved.

Please do not send any product back before receiving confirmation from us.

Items returned without prior approval may not be accepted.

5. Damaged, Defective, Missing or Incorrect Items

Please inspect your order immediately after delivery.

If you receive an item that is:

• Damaged

• Defective

• Different from what you ordered

• Missing from your package

• Significantly different from the product description

please contact us as soon as possible and provide the required unboxing video and supporting photos/videos.

We will review the issue and, if approved, provide an appropriate resolution such as an exchange or refund, subject to our verification process.

6. Non-Returnable Items

Certain products may not be eligible for return, exchange, or refund, including:

• Perishable goods such as food, flowers, or plants.

• Customized or personalized products.

• Special-order products.

• Personal care or hygiene products.

• Beauty products where applicable.

• Hazardous materials.

• Flammable liquids or gases.

• Sale or clearance items.

• Gift cards.

If you are unsure whether your product is eligible, please contact us before sending it back.

7. Exchange Policy

If you want to exchange an eligible product, you must contact us within 7 days of receiving the order.

A valid and complete unboxing video is mandatory for exchange requests.

Once your exchange request is approved, we will provide instructions regarding the return of the original product and the exchange process.

Exchange availability may depend on product availability and the condition of the returned item.

8. Refund Policy

If you request a refund, the request must be submitted within 7 days of receiving the order and must meet our eligibility requirements.

A valid and continuous unboxing video is mandatory for refund requests.

Once we receive and inspect the returned product, we will notify you whether your refund has been approved or rejected.

If approved, the refund will be processed to your original payment method within 10 business days.

Please note that banks, payment gateways, or credit card companies may require additional time to process and reflect the refund in your account.

9. Return Shipping

If your return request is approved, we will provide instructions regarding the return shipment.

Depending on the reason for the return and our verification of the issue, return shipping charges may be applicable.

Please do not ship the product to us without receiving return instructions from our team.

10. Products Returned Without Approval

Products sent back to us without first submitting a return, exchange, or refund request may not be accepted or processed.

Please wait for confirmation from our customer support team before shipping any product.

11. Refund Processing Time

Once your returned product has been received and inspected:

• We will notify you about the approval or rejection of your refund.

• Approved refunds will be initiated within 10 business days.

• The actual time taken for the amount to appear in your account may depend on your bank or payment provider.

If more than 15 business days have passed after your refund was approved and you have not received the amount, please contact us at:

info@mantrabazar.com

12. Cancellation Policy

If you wish to cancel your order, please contact us as soon as possible after placing the order.

Once an order has been processed or shipped, cancellation may no longer be possible. In such cases, you may need to follow the applicable return policy after delivery.

13. Contact Us

If you have any questions regarding returns, exchanges, refunds, or the unboxing video requirement, please contact us:

Mantra Bazar
Email: info@mantrabazar.com